Faqs

What are your shipping options and delivery times?

Orders ship Monday to Friday excluding US holidays. You can know more about delivery time on our shipping courrir.


• Deliveries to Alaska, Hawaii and Puerto Rico may be delayed.

• Delivery to PO Boxes is not available (although can be used for billing addresses).


• Deliveries to APO/FPO addresses are sent via USPS Priority. Due to handling time, delivery to some destinations may take up to 21 days.

• All orders over $300 will require a signature upon delivery. 

How do I cancel an order?

Our goal at Braceley & Co is process and ship orders quickly.  Once you have received your confirmation email, the order has already been sent for processing and cannot be adjusted or cancelled.  

You may return items that are unused and in original condition within 30 days of purchase. Damaged/defective items can only be returned by mail and cannot be returned or exchanged in-store. Last chance or Clearance items are final sale and cannot be returned or exchanged. Braceley & Co Gift Cards or E-Gift Cards are non-returnable.

Due to additional quarantine measures around return shipments, please allow up to 10 business days, from the receipt of your return package, to process your returns. You will receive an email notification once your return is processed. Please allow up to 5 additional business days for the funds to be credited to your original payment method.

What is Braceley & Co's exchange policy?

Items in their unused and original condition purchased from Braceley & Co's US Online Store can be exchanged within 30 days of purchase in one of our store locations. Gift Cards or E-Gift Cards are non-returnable.  Promotions, clearances, or sales may have modified terms and conditions. Unfortunately, we are not able to accept exchanges by mail. 

For Store Closures please see below how to handle exchanges: 

a. Return original item via the enclosed return label and return form.
b. Go onto our website and select new size/style and purchase.
c. Your original shipping cost is not considered for exchange and is not refundable.

What if I received an incorrect item or an item is missing from my order?

We apologize for any inconvenience if you are missing items from your order or received the incorrect item. If this should happen please contact our Customer Care team immediately so we can resolve the issue.

Does Braceley & Co jewelry tarnish?

No, our jewelry is crafted to resist tarnishing and maintain its luster over time. We use high-quality materials and employ advanced techniques to minimize the effects of tarnish. Rest assured, your Braceley & Co jewelry will retain its beauty and brilliance with proper care and maintenance.

What materials are used in Braceley & Co jewelry?

At Braceley & Co, we pride ourselves on using only the finest materials. Our jewelry is crafted from high-quality metals such as sterling silver, 14k and 18k gold, and platinum. We also incorporate genuine gemstones and diamonds sourced ethically from trusted suppliers.

Do you offer custom jewelry designs?

Absolutely! We understand the desire for unique pieces that reflect personal style. Our skilled artisans can work with you to bring your vision to life. Whether it's a custom engagement ring or a special gift, we're here to create something extraordinary just for you.

Do you offer resizing or repairs for Braceley & Co jewelry?

Yes, we understand that jewelry may need adjustments or repairs over time. Our skilled craftsmen can assist with resizing rings, repairing clasps, and restoring the beauty of your cherished pieces. Simply reach out to our customer service team to discuss your needs.

Are Braceley & Co jewelry pieces ethically sourced?

Ethical sourcing is a core value of Braceley & Co. We are committed to ensuring that our materials are obtained responsibly and sustainably. Our suppliers adhere to strict ethical and environmental standards, including fair labor practices and conflict-free sourcing of gemstones and diamonds.

Do you offer a warranty on Braceley & Co jewelry?

Yes, we stand behind the quality of our craftsmanship. Each Braceley & Co jewelry piece is backed by a warranty against manufacturing defects. If you encounter any issues with your jewelry, please contact us, and we will be happy to assist you with repairs or replacements as necessary.

Do you offer gift wrapping or packaging for Braceley & Co jewelry?

Yes, we offer complimentary gift wrapping and packaging for all Braceley & Co jewelry purchases. Each piece is elegantly presented in our signature packaging, perfect for gifting on any occasion. Simply select the gift wrapping option at checkout, and we'll take care of the rest.

How do I care for my Braceley & Co jewelry?

Proper care ensures your jewelry maintains its beauty for years to come. We recommend storing each piece separately in a soft pouch or jewelry box to prevent scratching. Avoid exposing jewelry to harsh chemicals, perfumes, or excessive moisture. Regularly clean with a gentle jewelry cleaner and soft cloth to keep it sparkling.

How can I contact Braceley & Co customer service?

To get in touch with Braceley & Co for any inquiries, orders, or assistance, you can reach us via these elegant avenues 209 N Wilton Pl, Los Angeles, California 90004, United States. hello@braceley.com +1 (318) 768-5628