What are your shipping options and delivery times?

Orders ship Monday to Friday excluding US holidays. You can know more about delivery time on our shipping courrir.


• Deliveries to Alaska, Hawaii and Puerto Rico may be delayed.

• Delivery to PO Boxes is not available (although can be used for billing addresses).


• Deliveries to APO/FPO addresses are sent via USPS Priority. Due to handling time, delivery to some destinations may take up to 21 days.

• All orders over $300 will require a signature upon delivery. 

 

How do I cancel an order?

Our goal at Braceley & Co is process and ship orders quickly.  Once you have received your confirmation email, the order has already been sent for processing and cannot be adjusted or cancelled.  

You may return items that are unused and in original condition within 30 days of purchase. Damaged/defective items can only be returned by mail and cannot be returned or exchanged in-store. Last chance or Clearance items are final sale and cannot be returned or exchanged. Braceley & Co Gift Cards or E-Gift Cards are non-returnable.

Due to additional quarantine measures around return shipments, please allow up to 10 business days, from the receipt of your return package, to process your returns. You will receive an email notification once your return is processed. Please allow up to 5 additional business days for the funds to be credited to your original payment method.

What is Braceley & Co's exchange policy?

Items in their unused and original condition purchased from Braceley & Co's US Online Store can be exchanged within 30 days of purchase in one of our store locations.  Pandora Gift Cards or E-Gift Cards are non-returnable.  Promotions, clearances, or sales may have modified terms and conditions. Unfortunately, we are not able to accept exchanges by mail. 

For Store Closures please see below how to handle exchanges: 

a. Return original item via the enclosed return label and return form.
b. Go onto our website and select new size/style and purchase.
c. Your original shipping cost is not considered for exchange and is not refundable.

What if I received an incorrect item or an item is missing from my order?

We apologize for any inconvenience if you are missing items from your order or received the incorrect item. If this should happen please contact our Customer Care team immediately so we can resolve the issue.