Braceley & Co purchase has a 100% satisfaction guarantee. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return & refund.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need to be able to provide proof of purchase, usually in the form of your order confirmation email

To start a return, simply contact us at  and follow the steps there. If your return is approved, we’ll send you an email to confirm the return request. Items sent back to us without first requesting a return will not be accepted.

Information to include in our return center:

Your name and address (or order number.)
Please specify the item that you want to return/exchange and reason why (wrong size, not as pictured, etc). The product(s) must be brand new with original tag(s), label(s) and packaging(s). If one item is defective please include the description and photos of the defect.
Tracking number so we can monitor the return shipment.
Please allow our Customer Service team 2 business days to get back to you with refund information.


Your package should be delivered to our return center:

Returns should be shipped to us by U.S. mail, UPS, FedEx, or other standard shipping method to:

209 N Wilton Pl, Los Angeles, California 90004, United States

Contact us if you have any questions regarding your return. We can be reached at +1 318 768 5628,


What items are returnable

    Within 30 days from the date of purchase
    In unused and resellable condition
    In the original packaging with all the tags intact


What items are non-refundable

The following items cannot be returned:

    Gift cards
    Discounted items (if applicable)


The item I received is damaged

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If the purchased product is faulty, reach out to us within 7 days of the delivered date at +1 318 768 5628,


Can the items be exchanged

We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.



All orders can be canceled until they are shipped. We usually send our orders for fulfillment (packaging and shipping) within a maximum of 12 hours after receiving your order. Once the packaging and shipping process has started, it can no longer be canceled. Note that the order processing can be quick and it is customer service who have the final say on the ability to cancel the order. Contact our customer service team for approval of cancellation at +1 318 768 5628,


A 45 days delivery

All products that have not been delivered within 45 business days are eligible for full refund or reshipment.

We offer our customers a security of 45 business days. If in the worst case scenario, your order does not arrive after a wait of 45 business days, we will refund or reship your order.
We do not process refunds because your parcel did not arrive before a specific desired date.


What are the refund options

The following refund options are supported:

    Refund to the original payment method
    Refund to store credit (if applicable)


How do I ship back the items

For instructions on how to ship the returned products, refer to the email received after placing the return request. Or contact us if you still have any inquiries about how you can ship back the items at +1 318 768 5628,


How soon will I get my refund

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.


My question is not addressed

We're here to answer all your inquiries at 209 N Wilton Pl, Los Angeles, California 90004, United States, +1 318 768 5628,